Terms of Service

SweatNeighbor is an invitation-only pilot that lets members pass on unused fitness class credits to other members. A member with credits (a "seller") books another member (a "buyer") into a class as their guest, and the buyer pays the seller's price plus a service fee through SweatNeighbor.

We provide the marketplace only. We don't run fitness classes, we aren't a party to your relationship with any studio, and we are not affiliated with, endorsed by or sponsored by any studio or brand named on the site. Brand names are used only to identify where credits can be used.

• You must be at least 18 years old and able to form a binding contract.
• During the pilot, you need an invitation to join.
• Give accurate information, keep your password private, and let us know if you think your account was used without permission.
• You're responsible for activity on your account.

• A buyer requests a specific class, studio, time and spot type. When they send the request, we place a hold on their card for the price plus the service fee. The card is not charged yet.
• The seller books the buyer as their guest within 2 hours of the request and uploads proof of the reservation. There is no separate accept step.
• The buyer's card is charged only when the seller uploads the booking. If the seller can't book, the class is full, or time runs out, the hold is released and the buyer pays nothing.
• The studio emails the buyer the reservation. The buyer doesn't need to confirm anything.
• The seller is paid after the class, once a 24-hour window for reporting problems has passed, unless the buyer reports a problem first.

A listing is a promise. If you list credits, you confirm that:

• The credits are real, are in your own account, and haven't been used or promised elsewhere.
• You only list credits you can use to book a guest. Your package and the studio's rules must allow it, and you are responsible for checking and following the studio's terms.
• You'll book every request within 2 hours and upload proof of the reservation.
• You'll cancel any studio reservation you can't honor and tell us right away.

Before listing, you add a card on file with Stripe. If you can't book a guest whose card is held, whether you tap "Can't book this" or the 2 hours run out, the buyer's hold is released, your listing is paused, your reliability score goes down, and we charge a $5 missed-booking fee to your card on file. The fee is never taken from your payouts.

You can list before setting up payouts. To receive money, you complete Stripe's identity check, which the law requires for anyone being paid. Until you do, your earnings are held for you and paid out once setup is done.

If the class is full, tap "Class is full" and upload a screenshot showing it. The buyer's hold is released and there is no fee and no effect on your score.

Repeated missed bookings can lead to suspension. You're responsible for any taxes on your earnings.

• Give the name and email the reservation should be under, and arrive on time.
• Follow the studio's rules, including any waiver or check-in requirements. The studio may refuse service under its own policies.
• Report a problem through the booking page if your reservation isn't there.

Sellers set the price per class. Buyers pay that price plus a SweatNeighbor service fee (currently $3.00 per class), shown before you request. Your card is held when you request and charged only once the seller uploads your booking. Sellers are paid their price minus a SweatNeighbor seller fee (currently 5% of the price), shown before they list. The fee in place when a booking is made is the one that applies to it. Payments, seller payouts and sellers' saved cards for missed-booking fees are processed by our payment partner, Stripe, under its own terms. We never see or store your full card number.

While the site shows a "test mode" banner, payments are simulated and no real money moves.

When you can cancel, and when refunds happen automatically, is described in our Refund & Cancellation Policy, which is part of these terms.

Buyers can rate sellers after a class. Keep ratings and notes honest, relevant and respectful. Don't post anything unlawful, abusive or misleading, or other people's private information. We may remove content that breaks these rules. By posting, you let us display that content on SweatNeighbor.

• List credits you don't have, or credits your studio doesn't allow you to use for guests.
• Arrange payment outside SweatNeighbor for a booking found here.
• Create fake accounts or ratings, or rate a booking you weren't part of.
• Interfere with the site, scrape it, or try to access other people's data.

Fitness classes involve physical risk. Take part only if you're fit to do so, and check with a doctor if you're unsure. Studios are responsible for their classes and premises; SweatNeighbor isn't responsible for injuries or losses that happen at a studio.

SweatNeighbor is a pilot and is provided "as is" and "as available". We don't guarantee that any listing, studio or class will be available, or that the site will be uninterrupted or error-free.

To the extent the law allows, SweatNeighbor won't be liable for indirect, incidental, special or consequential damages, and our total liability for any claim relating to the service is limited to the greater of the fees you paid us in the 12 months before the claim, or $100. Some places don't allow these limits, so they may not apply to you.

You can stop using SweatNeighbor at any time and ask us to close your account. We may suspend or close accounts that break these terms, put other members at risk, or create legal or payment risk, and we may pause the marketplace if a studio or payment partner asks us to.

We may update these terms as the pilot evolves. If a change is significant, we'll let you know by email or on the site before it takes effect. Continuing to use SweatNeighbor after that means you accept the updated terms.

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in California, unless the law requires otherwise.

Questions about these terms? Email support@sweatneighbor.com.