Privacy Policy

• Account details: your name, email address and password. Passwords are handled by our authentication provider and stored only in hashed form.
• Listings: the studio you bought credits from, package details, price, expiration date, an optional booking note, and a screenshot showing your credits.
• Bookings: the class, studio, time and spot type you request, the name and email the reservation should be under, notes, and the seller's proof of booking.
• Ratings: the stars and comments buyers leave for sellers.
• Payments and payouts: handled by Stripe. We receive references to payments, refunds and payouts, and whether a seller can be paid, but not full card or bank numbers.
• Sellers' saved cards: the card a seller adds for missed-booking fees is stored by Stripe, not by us. We keep only a reference to it and a short label like the card brand and last 4 digits.
• Technical data: cookies that keep you signed in, and standard server logs (such as IP address and browser type) used for security and debugging. We don't use advertising trackers.

• To run the marketplace: match passes to studios, process requests, payments, refunds and payouts.
• To send you emails about your account and bookings.
• To review listings, resolve disputes, and keep the community safe, including spotting fraud and misuse.
• To understand and improve how the pilot is working, using aggregate figures.

• Profiles show your first name and last initial, when you joined, your seller ratings and reviews, and seller activity such as reliability and how quickly they book, and recent bookings. Other buyers' names aren't shown in your history.
• Sellers see the reservation name and email a buyer gives, so they can book the class.
• We never show your email address on your profile.

We don't sell your personal information or share it for targeted advertising. We share it only with:

• Service providers that run SweatNeighbor for us: Supabase (database, sign-in and file storage), Vercel (hosting), Stripe (payments and payouts), Resend (email) and Inngest (scheduled tasks). They may only use it to provide their service.
• The other member in a booking, as described above.
• Authorities or others when the law requires it, or to protect the rights and safety of our members or SweatNeighbor.
• A successor if SweatNeighbor is reorganized or acquired, under this policy.

We keep account and booking records while your account is open and for as long as needed for payments, refunds, disputes, tax and legal obligations. Proof screenshots are kept only as long as needed to review listings and resolve bookings. When you close your account, we delete or anonymize your information unless we must keep it.

Data is encrypted in transit, uploads are kept in private storage that only our servers can read, and access is limited to what's needed to run the service. No system is perfectly secure, so please use a strong, unique password.

You can update your details, ask for a copy of your information, ask us to correct or delete it, or close your account by emailing support@sweatneighbor.com. We'll verify it's you before acting on a request.

California residents have the right to know what personal information we collect and how it's used, to access, correct or delete it, and not to be treated differently for using these rights. We don't sell or share personal information as those terms are defined under California law.

SweatNeighbor is for adults 18 and over. We don't knowingly collect information from anyone younger.

If we change this policy in a meaningful way, we'll let you know by email or on the site before the change takes effect.

Privacy questions or requests: support@sweatneighbor.com.